Key Responsibilities

• Package Delivery: Safely and efficiently deliver packages to customers; homes or businesses within designated timeframes, adhering to all traffic and safety regulations.

• Route Navigation: Utilize navigation tools and maps to plan and optimize delivery routes, ensuring timely and efficient delivery of packages.

• Customer Interaction: Provide exceptional customer service during deliveries, including greeting customers, directing any concerns or issues with professionalism and courtesy to the right channels.

• Package Handling: Handle packages with care, ensuring that they are securely loaded and unloaded from delivery vehicles to prevent damage or loss.

• Vehicle Inspection: Perform routine vehicle inspections to ensure the safe and reliable operation of delivery vehicles.

• Communication: Maintain clear and open communication with partners, clients, supervisors, and other team members to coordinate delivery activities and address any challenges or issues that may arise.

• Adherence to Policies and Procedures: Adhere to MyCourier delivery policies, procedures, and safety guidelines at all times, including proper handling of packages, use of equipment, and compliance with traffic laws.
  
  

Requirements

• High School Diploma or College Degree

• Must be 25+ years of age

• Must possess a G-driver’s licence (1 year or more) and a clean driver’s abstract

• Valid work status in Canada (Work Permit, PR, Citizenship)

• Willing to consent to a background check and a criminal check

• Able to operate smartphone and GPS technology without aid

• Prior experience in delivery or logistics is preferred but not required

• Able to carry 50 lbs (23 kgs), with or without reasonable accommodation
  

What We Offer

• Competitive Wages: $19/hour with opportunities for overtime pay

• Rewards and Incentives: Additional incentives and rewards for top achievers

• Career Growth: Opportunities for career advancement and professional development

• Training: Paid training hours to enhance skills and knowledge

• Flexible Scheduling: Opportunities to choose working days during the week

• Vacation Pay: Eligible employees will receive vacation pay in accordance with company policy and applicable labour regulations

• Free Parking: Enjoy the convenience of free parking at our facilities
  

About MyCourier

MyCourier is a resourceful and adaptable carrier partner, we help retailers, marketplace vendors, and 3PL’s move goods from distribution centres, to warehouses to front-door delivery with flexible capacity, a fleet of well-maintained vehicles and responsive performance tracking technology. We manage small parcel delivery and big and bulky distribution across Ontario’s Greater Toronto Area and Greater Golden Horseshoe, with expertly trained people on the ground, an established process and a hands-on responsive approach, that everyday drives efficiency and value for our clients.

MyCourier is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

Key Responsibilities

As a Dispatcher, you execute the routing plan, maintain contact with drivers and control asset utilization. You are the key contact for the day's challenges and ready to make changes in response to emergencies, or to driver performance to support the MyCourier premium customer experience.

• Prepare next day shift by using the MyCourier delivery tracker (DPI Scorecard)

• Monitor daily on-time shift attendance and add details to daily tracker

• Ensure all drivers clock-in, safe in the station and wearing required gear, report no shows, replace and communicated to supervisor

• Ensure vans enter the pre-launch pad on-time and loading occurs at wave time

• Assists drivers in loading vans to hit on time dispatch, report any challenges to supervisor

• Complete daily tracker, review fleet inspections and send daily communication

• Updates the Supervisor on delivery status including any delays that occur.

• Check company assets and update them at the end of day

• Support the supervisor in creating the weekly schedule

• Monitor road conditions, construction zones, and accidents to revise routes as required

• Coordinate driver's weekly schedules, and ensures timesheets

• Communicate any on-road issues (accidents/problems) directly with supervisor

Requirements

• High School Diploma or College Degree

• Familiarity with operations / logistics platforms

• Must be 25+ years of age

• Must possess a G-driver’s licence (1 year or more) and a clean driver’s abstract

• Valid work status in Canada

• Willing to consent to a background check and a criminal check

• Able to operate smartphone and GPS technology without aid

• Prior experience in delivery or logistics is preferred but not required

• Strong communicator

• Ability to work in a fast-paced environment

What We Offer

• Competitive Wage: $21/hour, eligible employees receive vacation pay

• Medical Coverage: Participation in company benefit plan

• Rewards & Incentives: Additional incentives and rewards for top achievers

• Career Growth: Opportunities for career advancement and professional development

• Training: Paid training hours to enhance skills and knowledge

• Flexible Scheduling: Opportunities to choose working days during the week

• Vacation Pay: Eligible employees will receive vacation pay in accordance with company policy and applicable labour regulations

• Free Parking: Enjoy the convenience of free parking at our facilities

About MyCourier

MyCourier is a resourceful and adaptable carrier partner, we help retailers, marketplace vendors, and 3PL’s move goods from distribution centres, to warehouses to front-door delivery with flexible capacity, a fleet of well-maintained vehicles and responsive performance tracking technology. We manage small parcel delivery and big and bulky distribution across Ontario’s Greater Toronto Area and Greater Golden Horseshoe, with expertly trained people on the ground, an established process and a hands-on responsive approach, that everyday drives efficiency and value for our clients.

MyCourier is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.