Why Performance Technology Matters for Last-Mile Logistics
MyCourier DPI System For Timely, Actionable and Continuous Performance Improvement
The concept of performance management has undergone a significant evolution in recent years. Traditional performance review processes often involved a lot of guesswork, biases, and inconsistencies and have a delayed impact on actionable accountability within an organization’s operations. Feedback is often delayed, and improvements or issues are typically addressed too late to make a significant difference to immediate outcomes.
The MyCourier solution to performance monitoring has been to turn to a technological solution called DPI or Dynamic Performance Improvement; a proprietary system developed specifically to monitor, measure and evaluate final-mile performance metrics. This technology streamlines the performance monitoring process with dynamically, transparently, and data-driven real-time performance inputs.
Effective employee performance feedback is a critical component of the logistic industry’s organizational success. With the power of technology, the process has become smoother, more efficient and accurate, and, most importantly, more actionable to continuously improve outcomes for our clients.
TIMELY PERFORMANCE INSIGHTS:
The performance management system includes feedback loops, goal-setting features, and reporting capabilities that make it easier for managers to stay connected with their teams. The DPI system integrates technology into performance management, making it possible for managers to track real-time progress, resulting in the ability to offer timely interventions.
Performance reporting means feedback can be delivered immediately after tasks are completed, making it more relevant and actionable. Real-time feedback means issues are consistently addressed, positive behaviours reinforced, and course corrections like retraining or reallocated delivery drivers are enacted in a timely manner. Feedback is integrated into daily workflows where actionable adjustments can immediately be enacted, rather than waiting until the end of a weekly, quarterly or yearly operational or driver reviews.
ACTIONABLE FEEDBACK:
The DPI technology allows for more sophisticated and personalized feedback, further driving employee growth and satisfaction. Our managers have access to the data that allows them to easily identify areas where an employee excels or needs improvement, create targeted coaching and development plans, and identify high performers or areas of potential early on.
Performance technology allows us to create client-centric fleet, driver and inventory tracking system, and provide our clients with timely measurements for KPI’s including DCR, POD and safety. In addition, our clients appreciate our ability to generate on-demand reports with supporting data metrics to support their internal logistical operational needs.
The DPI technology also allows us to immediately respond to onboarding requests for driver vetting and clearances and quickly match customer profiles for clients to vet and approve team members working on their account.
CONTINUOUS COACHING:
The MyCourier approach to performance management goes beyond evaluation reporting, significantly focusing on employee development. This shift not only improves efficiency but also enhances the quality of feedback employees receive.
Development-centric performance management makes employee growth an ongoing conversation, rather than a periodic evaluation. Our technology enables ongoing feedback, allowing employees to receive coaching and guidance on a regular basis, ensuring they are continuously improving and developing new skills.
We use the acquired dynamic data and driver insights to offer additional training or recognize achievements with an agile and responsive approach incorporated into our daily pre-delivery briefings. By receiving feedback immediately after a task or project, employees can make adjustments on the spot, improving the likelihood of success on future tasks.
In addition, our monthly employee recognition program is dependent on the performance data and KPI’s tracked within the DPI technology. This important program within our operations contributes to enhancing employee growth and retention, which ultimately drives better outcomes at the door drop-off and for our clients.
EXCEEDING INDUSTRY STANDARDS
Performance management technology tools automate feedback processes, allowing for real-time assessments that are not only more accurate but also much faster. It eliminates the guesswork and ensures that feedback is consistent, timely, and based on real data.
Our continuous improvement practice includes monitoring performance, identifying coaching opportunities and quickly and effectively responding to hiring, training and escalation actions. Having the available metrics to utilize within our daily operations contributes to our ability to retain our high-performance standards, maintaining a 99.5 % DCR (Delivery Completion Rate) exceeding industry standards.